Each Trek carries a simple promise: We’ll take care of you and do what’s right. A lot has changed since the first frame came off the line, but not the pride we take in our work. Which is why we build products to last a lifetime. Because not having an issue is the best customer service we could ever offer.
We've got you covered. Every new Trek bicycle comes with the industry's best warranty and loyalty program: Trek Care. Absolutely free, once your Trek Bicycle is registered, Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle an amazing warranty against defects in materials and workmanship. It's our way of standing behind the bikes we make.
To qualify for Trek Care, you must register your bike. Registration is a quick and easy way to protect yourself and your new bicycle. Keeping a record of your bike can prove invaluable if your bike is ever lost or stolen. It's also the best way to guarantee that we can contact you if we have any technical updates or other important product information you need to know. And no, your information is never shared.
If for any reason you're not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride.
Every Bontrager helmet comes with Crash Replacement. If your helmet is impacted within the first year of ownership, Bontrager will replace it at no charge. Ship the helmet, postage prepaid, with a copy of your receipt and a description of the accident. We will send you a new helmet upon receipt of your crashed helmet.
We want you riding your bike as much and as safely as you can, so we make it easy to replace a damaged carbon frame or part through Trek Carbon Care. Carbon Care is a program exclusive to Trek owners that offers riders significant discounts on replacements for damaged carbon fiber frames, forks, and parts. Visit your authorized Trek retailer to get started.
We want you to be as confident in your purchase as we are in our product. That’s why we back every carbon wheel purchase with the Carbon Care Wheel Program, which ensures the replacement or repair of Bontrager carbon wheels at a discounted price in the unlikely case that you damage them.
Taking care of our customers is one of Trek's founding principles, and our Waterloo, Wisconsin-based service team is the embodiment of that commitment. If you ever are in need of help with your Trek or Bontrager product—online chat, phone, or email—we are here to help.