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Warranty & solutions

We'll take care of you

Trek and Bontrager goods are covered by warranty policies and return programs that ensure you can buy with confidence and enjoy your purchase to the fullest.

Warrantied For Life

Each Trek carries a simple promise: We’ll take care of you and do what's right. We build our bikes to last, subjecting them to brutal punishment in the world's toughest test lab. And we back every bike with the best lifetime warranty in the business, all the way back to our very first frames built in 1976.

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Trek Care

We've got you covered. Every new Trek bicycle comes with the industry's best warranty and loyalty program: Trek Care. Absolutely free, once your Trek Bicycle is registered, Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle an amazing warranty against defects in materials and workmanship. It's our way of standing behind the bikes we make.

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Register your bike

To qualify for Trek Care, you must register your bike. Registration is a quick and easy way to protect yourself and your new bicycle. Keeping a record of your bike can prove invaluable if your bike is ever lost or stolen. It's also the best way to guarantee that we can contact you if we have any technical updates or other important product information you need to know. And no, your information is never shared.

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Unconditional Bontrager Guarantee

If for any reason you're not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride.

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Crash Replacement

Every Bontrager helmet comes with Crash Replacement. If your helmet is impacted within the first year of ownership, Bontrager will replace it at no charge. Ship the helmet, postage prepaid, with a copy of your receipt and a description of the accident. We will send you a new helmet upon receipt of your crashed helmet.

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Carbon Care

We want you riding your bike as much and as safely as you can, so we make it easy to replace a damaged carbon frame or part through Trek Carbon Care. Carbon Care is a program exclusive to Trek owners that offers riders significant discounts on replacements for damaged carbon fiber frames, forks, and parts. Visit your authorized Trek retailer to get started.

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Wheels warrantied for life

Every set of Bontrager carbon wheels comes with a lifetime warranty against defects. Plus, they're backed by the Carbon Care Wheel Loyalty Program, which offers free replacement or repair to the original owner for wheels that sustain damage within the first two years of ownership (and deeply discounted replacement regardless of the date of purchase).

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