The fastest way to get help right now
Bikes are in higher demand today than ever before. That means we’re seeing more emails than ever. We love hearing from you over email but don’t love making you wait to hear back from us. For now, the fastest way to get help is to call your local Trek retailer or call us at 800-585-8735.
Orders placed on Trekbikes.com between November 26th and January 1st are eligible to be returned through January 31st.
Customer service holiday hours
12/24 Christmas Eve - Closed
12/27 Monday - Closed
12/31 New Year’s Eve (Friday) - Closed
1/3 Observed New Years - Closed
Between Christmas and New Years please allow for longer delivery times. Below are the order deadline dates for guaranteed delivery before Christmas.
Bikes: December 15th
Ground shipping: December 15th
Two-day shipping: December 20th, 2PM CST
Overnight shipping: December 21st, 2PM CST
Call us now