We’re here for moo
Uh, wait…whoops. We mean, “We’re here for YOU.” When you reach out to Trek, you’ll always get a real person. Unless our Project One cows figure out the phones.
Uh, wait…whoops. We mean, “We’re here for YOU.” When you reach out to Trek, you’ll always get a real person. Unless our Project One cows figure out the phones.
Get the fastest local service from the Trek retailer in your area.
Find your trek retailer Get your questions answered in a live chat with Trek Customer Care.
Monday through Friday 8am – 7pm (CST), closed on weekends.
Get product and warranty guidance from Trek Headquarters in Waterloo, Wisconsin.
Monday through Friday 10am – 6pm (CST), closed on weekends.
Our DMs are always open! Shoot us a message on social and we’ll get back to you in a flash.
If the bike or accessory you’re looking for is not in stock, chances are it’s available at a local retailer. For bikes, the page the model you’re looking at will tell you what retailers in your area have the bike in stock after you determine what size you’re looking for.
All Trek retailers can place an order for you. The faster you place your order with your shop, the faster the bike will arrive.
Your local bike shop is your local resource for all things cycling and Trek, Bontrager, and Electra products are only available at the very best ones. Use our Shop Finder tool to find your closest retailer.
See shop finderYes! For a small fee, most Trek retailers offer home delivery if your address falls within a certain radius of their store. Just choose “Home Delivery” at Checkout. The bike will be shipped to the store of your choosing and professionally assembled. The shop will then contact you to arrange the delivery at your convenience.
Shipping length depends on where your order is shipping to. Trek ships products throughout North America from its warehouses in California, Wisconsin, and New Jersey. While we try to ship everything from the one warehouse closest to you, some orders will be shipped from different locations depending on availability.
The size bike you need depends on a few things but primarily the combination of your height and inseam will determine what size bike will fit you best. Our Size Finder can help you find the right bike for you.
See size finderEvery shop manages their own trade-in or trade-up policies in a way that makes the most sense for them. If you have a bike to trade-in, the best thing to do is check with your local Trek retailer to see what options exist.
If you tip your bike upside down, there should be a serial number on the bottom of your bike on a silver or grey sticker. Serial numbers typically start with a “W”.
Only if the bike was registered after purchase.
We offer touch-up paint for many of our bicycle paint colors. Close paint matches can also be sourced through means like auto-body shops or even finger nail polish for minor touch ups.
We offer the best warranty policy out there.
Warranty detailsOh, we have manuals. So many manuals. Check them out here.
Find your manualWelcome to your masterclass in all things bikes! Check out these videos for simple, step-by-step guidance from stoked instructors on everything from how to choose your next bike to how to care for it once you get it home.