Call your local retailer
Get the fastest local service from the Trek retailer in your area.
Find your trek retailerExpert support from real riders
Welcome to Trek. We’re so happy you’re here.
Whether you need help finding your ideal e-bike, tuning your suspension, or fixing a flat, we’ve got your back with expert support from real riders who love the sport as much as you do.
Three ways to get in touch
Chat online with a Trek expert
Get your questions answered in a live chat with Trek Customer Care.
Monday through Friday 8am – 6:30pm (CST), closed on weekends.
Call Trek Customer Care
Get product and warranty guidance from Trek Headquarters in Waterloo, Wisconsin.
Monday through Friday 10am – 6pm (CST), closed on weekends.
Meet the team
Chris
Lifelong cyclist with twenty years of experience in bicycle retail management. I’m most at home on the mountain bike trails in Colorado, but you can also find me going long on my gravel bike or riding in circles at a local cyclocross race.
Skip
Trek mechanic with over 10 years of experience. I love restoring vintage bikes in my spare time and enjoy the freedom cycling has to offer, from riding to perfecting one-of-a-kind custom builds.
Tom
Over 30 years of experience wrenching on bikes. I'm passionate about making cycling accessible for everyone. Whether you need advice on bike maintenance or tips for your next adventure, I'm here for you!
Lo
Seasoned outdoor professional and world traveler. Often found on the trails overlanding in my old truck, shredding on my Fuel EX, or enjoying seasonal activities.
Danielle
Avid road cyclist who thinks riding 200 miles on her birthday sounds better than a BBQ. Trek rider all my cycling life and love being a part of the Trek family!
Eric
I’m Eric, a mountain biking enthusiast with four years of experience at Trek. I've been riding and wrenching for over six years, and I love endless singletrack, XC endurance events, and downhill parks.
Tiffany
Happiest when riding. I bought my first Trek almost 15 years ago, and I never would have imagined the places cycling would take me. I have experience working the pits at races, wrenching on bikes, and more.
Mara
Hi there, I'm Mara! I used to commute year-round in Wisconsin for many years, taking care of my own bike maintenance. My love for cycling led me to work in a bike shop, where I picked up even more skills.
Josh
Lover of all things road, gravel, and CX. I pit crew for a pro CX team in the fall. Let me help you with your fit, and anything else you might need!
Ryan
Hello! My name’s Ryan. I enjoy all things outdoors, especially biking and hiking. With years of experience in the cycling industry, I’m here to tackle all your bike-related needs and help keep you rolling!
Brian
Former bicycle tour guide in Alaska and shop service manager with 15 years of experience wrenching on bikes. Passionate gravel/mountain bike adventure rider and recovering triathlete. Bosch eBike certified.
Richard
Lifetime lover of bikes. I've been in the cycling industry for 10 years, with seven years of experience in retail sales and service. I love to lead group rides, provide ride-support for local races and charity rides, and host skills and mechanic clinics.
Nick
Hey, I'm Nick! I've been working on and riding bikes for over 10 years. Bikepacking, pub rides, group rides – I love it all. I'm happy to help with any of your cycling-related needs. Let's ride!
Eric
Lifelong rider. I started working on bikes in college out of necessity and continued for passion. With my past experience as a service manager, I am here to help with all of your cycling needs!
I have a question about a bike I’m shopping for
Holiday Return Policy
Orders placed on Trekbikes.com between November 24th and January 1st are eligible to be returned through January 31st.
If the bike I want is unavailable, when will it be available? What does “coming soon” mean?
If the bike or accessory you’re looking for is not in stock, chances are it’s available at a local retailer. For bikes, the page the model you’re looking at will tell you what retailers in your area have the bike in stock after you determine what size you’re looking for.
What if my retailer does not have the bike I want?
All Trek retailers can place an order for you, and you can have your bike delivered to your home via Premium Home Delivery for a $100 fee, or you can pick it up at the shop free of charge.
If you’d prefer, you can order directly from trekbikes.com and have your new bike delivered directly to your home with some assembly required.
How do I find my closest retailer?
Your local bike shop is your local resource for all things cycling and Trek, Bontrager, and Electra products are only available at the very best ones. Use our Shop Finder tool to find your closest retailer.
See shop finderCan I have a bike delivered to my house?
Yes! You can order a bike from trekbikes.com and have it delivered directly to your home. The two shipping options available are Standard Shipping (free, with some exceptions noted at checkout) and Premium Home Delivery ($100).
Bikes shipped via Standard Shipping will arrive mostly assembled with tools and instructions so you can easily finish assembling the bike at home.
Bikes delivered via Premium Home Delivery will be sent to your local shop to be professionally assembled, delivered to your home at your convenience, and you’ll have the opportunity ask questions and have final adjustments made at delivery.
How long does shipping take?
Shipping length depends on where your order is shipping to. Trek ships products throughout North America from its warehouses in California, Wisconsin, and New Jersey. While we try to ship everything from the one warehouse closest to you, some orders will be shipped from different locations depending on availability.
What size bike do I need?
The size bike you need depends on a few things but primarily the combination of your height and inseam will determine what size bike will fit you best. Our Size Finder can help you find the right bike for you.
See size finderDo you accept trade-ins?
Every shop manages their own trade-in or trade-up policies in a way that makes the most sense for them. If you have a bike to trade-in, the best thing to do is check with your local Trek retailer to see what options exist.
I have a question about a bike I own
Where is my bike’s serial number?
If you tip your bike upside down, there should be a serial number on the bottom of your bike on a silver or grey sticker. Serial numbers typically start with a “W”.
Can my serial number tell you what bike I have?
Only if the bike was registered after purchase.
Do you have touch-up paint?
We offer touch-up paint for many of our bicycle paint colors. Close paint matches can also be sourced through means like auto-body shops or even finger nail polish for minor touch ups.
What type of warranty does my bike have?
We offer the best warranty policy out there.
Warranty detailsDo you have a manual for my bike or accessory?
Oh, we have manuals. So many manuals. Check them out here.
Find your manualKnowledge is power
Welcome to your masterclass in all things bikes! Check out these videos for simple, step-by-step guidance from stoked instructors on everything from how to choose your next bike to how to care for it once you get it home.