Trek Bicycle Triangle

Our customer promise

Love it or we’ll take it back

If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.

Low price guarantee

Find a lower price on an identical product at a local authorized Trek retailer’s store or website? We’ll honor it! See store for details.

24-hour service on all makes and models

Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free.

Your new favorite bike shop

From first time riders of every age to the seriously addicted, we’re here to help!

Customer experiences

“The staff in Cary was absolutely terrific and provided a level of customer service that is exceedingly rare in our time. The process of trading in my own bike, the advice I received in the shop, the attention to detail and even the work that the mechanic did—each was first-rate. From the time I walked in the door to the moment that the bike was in my car, I felt like I mattered.”
- Bryan G.

“The people at this store are great! So thoughtful and helpful. It’s very refreshing as someone who is new to cycling to have people I can trust to ask questions to and receive kind and encouraging responses!”
- Jenna L.

“I had an absolutely incredible experience here! I came in with a cheap bike I had just bought which had a couple of issues and they helped me change my grips, install a lock, and gave it a general tune up. Everyone was extraordinarily kind and helpful—I'll definitely be back!”
- Caitlin K.

“I always have a great experience here. The team is trustworthy, and your bike will be rolling better than ever if you take it here. I just picked mine up and went for a ride and I don't know that it's ever been dialed in so precisely. Great crew.”
- Lauren P.