Our customer promise

Love it or we’ll take it back

If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.

Low Price Guarantee

We’ll match any price for products we carry in-store or on trekbikes.com.

24-hour service on all makes and models

Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free.

Your new favorite bike shop

From first time riders of every age to the seriously addicted, we’re here to help!

Customer experiences

“This place is from some other world. Among all the bike shops I visited, this store was the only one that deciphered my meandering needs with precision. Carl, a hands-on manager, a brilliant bike specialist and technician heard my requirements and narrowed my choices in the very first visit. I never felt any urge to make a quick decision…”
- Krish

“This is, hands down, the best bike shop I've ever been to. The staff were incredibly professional, knowledgeable and friendly and were patient with all of my questions. I brought a bike in that wasn't even a Trek to have some work done on it and they treated me really well. Trek obviously has a great training program and treats their staff well. I will seriously consider buying a Trek as my next bike.”
- Matt W.

“My daughter and I bought e-bikes last night and the service was above and beyond. The Covid precautions in place helped us feel safe. We were informed of our options by knowledgeable, efficient, friendly staff who listened to our concerns and didn’t pressure us but helped us choose […] This was a very pleasant experience.”
- Judy M.

“Matt and team are awesome! Everyone is super nice, approachable (even about the simplest questions) and they're always happy to help out. I couldn't speak more highly of the whole team and I always recommend this shop whenever anyone is looking for a new accessory or ride!”
- Henry C.