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WORS post-race survey

New. Better. Different.

Around 24 hours after you race a WORS event, you receive an email from us. Inside that email is a link – a short, four-question, anonymous post-race survey.  It’s designed to be quick and easy. But we know: surveys still take time. If you’ve raced multiple WORS events, you may have filled one out just last week.  But we want you to know that these surveys really do matter.  They drive a significant portion of our behind-the-scenes work – especially in the off-season – and they re the single biggest contributor to improving the race experience.

What Happens When You Give us Feedback

A few days after each event, we pull all survey response together and begin sorting through them. We look for patterns, compare events, and flag recurring friction points.  Often, the feedback validates what we already know and are actively working on. But sometimes, we see something we haven’t considered.
Last year, one anonymous response read: 
“Awards not being backlit by the sun… made it difficult to get good pictures of kids on the podium”  
That was not something we had on our radar.

But now, as we finalize venue layouts this season, podium positioning relative to the sun is something are actively considering.
Our team reads every single piece of feedback. Each one is categorized. Each one gets an assigned action item. Not every suggestion is immediately actionable – but even if we cannot -- or determine we should not -- make a change, it gets logged for further review, as things can always change in the future.

Over the past several years, we’ve received more than 2,000 pieces of feedback. Each piece has went through this process, and together it provides us with a goldmine of opportunity to improve the event experience for everyone. 

5 Things We’re Changing This Year:

To kick off the WORS Tribune, we wanted to give you a behind-the-scenes look at how this feedback turns into real changes.  
Here are five updates for 2026 that stem directly from survey results:

Course Maps

This has been one of the most consistent pieces of feedback we’ve received. In the past, course maps haven’t always been available as early as they should be. There have sometimes been last minute course changes and confusion on lap counts and milage.

In 2026, that will no longer be the case. We have spent time in the offseason to deliver a package of course maps that will eliminate these problems. All ten races will have:

• Interactive Course Maps via Google Earth  
• Downloadable GPX Files  
• Course graphics included in the Race and Series Guides; all posted on our social media pages in the weeks leading up to the race  
• Printed handouts of this graphic available at the venue

No guesswork. No surprises. We’ll have all of these available in the coming weeks – and we’ll have showcase them on our course previews that you’ll be able to find right here on the WORS Tribune this spring.

No-Interruption Pre-Riding + Clear, Well-Marked Courses

This has been one of the most consistent piece of feedback we’ve received. In the past, course maps haven’t always been available as early as they should be. There have sometimes been last minute course changes and confusion on lap counts and milage.

• We’ve set a process in place to audit all courses prior to pre-riding, and adjusted our schedules so that we know this will be done on time.  
• We have new signage for course splits and will place signs prior to and after intersections, so you can verify that you are going the right way.  
• We’re removing any overlapping multi-discipline racing that will interrupt scheduled pre-ride times. If you are riding the course at a scheduled pre-riding time, you will be able to ride the course in its entirety without interruption.  

Photography

We’ve heard this loud and clear. Riders want photography back.  In 2026, photography will be returning to select races, with plans in place to expand coverage over time. We’re excited to make additional announcements on photography in the coming weeks, but for now, know that there will be photographers working with WORS on many of the courses this year – so bring your game face!  

Stronger Race Day Coverage + Social Media

We know our social media presence hasn’t reflected the energy on-site, and we’ve received great suggestions on how to elevate this in the surveys.  
In 2026, we’re putting many of those suggestions into action, and bringing new team members on board to help make it happen.
Our new partners will be working to bring you coverage on race day with the following pieces:

• Podium Interviews  
• Rider Features  
• Short Form Videos  
• On-Course Highlight Shots 
• More consistent updates on Facebook and Instagram

Whether you’re racing or watching from home, you’ll have a much better window into the weekend.

Information Abundance

If you’re committing your weekend to racing, you deserve clarity.  
Lap counts. Podium times. Camping logistics. Parking details. Venue maps. Start procedures.  
All of the details should be easily available to you – and in the past, that hasn’t always been the case.
So moving forward, with help from suggestions in the feedback surveys, we’re redesigning and adding features to our Series and Race Guides. And while they will serve as the central truth for all race information, we will take the contents of those guides, and put it onto our website, on social media, and write about it in the Tribune, among other places. All the information you need, in multiple places.

And if something is missing?  
Email us. We’ll answer your question – and immediately get the Guide updated so the next rider doesn’t have to ask.

Email us at @wors@trekbikes.com. We'll answer!