Two road cyclists round a corner on their uphill mountain climb.

Our customer promise

Love it or we’ll take it back

If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.

Low Price Guarantee

We’ll match any price for products we carry in-store or on trekbikes.com.

24-hour service on all makes and models

Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free.

Your new favorite bike shop

From first time riders of every age to the seriously addicted, we’re here to help!

Customer experiences

“The staff at the Trek store treat every rider with respect, regardless of how deep their pockets are and I really appreciate that. I ride a 14-year-old set up and received expert care with a smile and compliments on my bike (thank you!) and no sales pitch for a brand-new bike. This is my shop!”
- Matt B.

“Great customer service. Very attentive. I called a week ahead of time to reserve a couple mountain bikes for the weekend and they had everything all ready to go when we arrived. I’m from NC so traveling to an unfamiliar area and getting exceptional service such as this really helps make the trip so worthwhile.”
- Jason G.

“I felt welcome the moment I entered the store. Rico was exceptional at helping me pick out a bike helmet and learn more about the electric bikes. He answered all my questions and suggested I take a ride. He also gave me advice on a bike rack for my car. I am happy to send my friends to Trek for all their biking needs. Keep up the Excellent Customer Service!”
- Lisa R.

“I purchased a new bike from Trek Bicycle Westlake Village and the whole team provided fantastic, personal service. The very helpful and knowledgeable staff lives & breathes bikes. The Service Manager built my bike with a level of detailed, caring expertise of which I have never experienced. I felt extremely secure knowing that my new bike was in his very capable hands.”
- Tom A.