Turn Feedback Into Growth | NPS Tracking for Retailers
In retail, loyal customers are your most valuable asset. But loyalty doesn’t just happen — it’s built through consistent, memorable service and a willingness to listen.
Customer feedback isn’t just about catching complaints. It’s a powerful tool to improve your service, strengthen your team, and keep shoppers coming back for more. With the right system in place, gathering and using that feedback becomes a seamless part of your day-to-day.
Turn every sale into insight
Feedback should be easy — and with Listen360, it is. After each sale, your customers automatically receive a short survey asking about their experience. Their answers go straight into your Listen360 dashboard, so you can quickly see what’s going well and what needs attention.
You'll get real-time access to:
Common themes in customer responses
Real comments you can share with your team
Alerts when someone has a poor experience
The integration is simple to set up, and once it’s running, it works quietly in the background, so there are no extra steps for your staff.
Turn unhappy customers into lifelong fans
Negative feedback can feel like a gut punch, but it’s also a golden opportunity. Listen360 helps you respond quickly and meaningfully, giving you a chance to make things right before a frustrated customer turns into a lost one.
The Listen360 dashboard highlights “detractors” (customers who rate you low), so you can reach out with a personal follow-up, offer support, and turn their experience around. Quick responses show you care and often turn a one-star moment into a five-star review.
Use feedback to lift your team up
Feedback isn’t just about fixing issues — it’s also about celebrating wins. Listen360 makes it easy to share great reviews with your staff, recognize standout service, and use real examples to train new team members.
Build a culture of improvement by:
Reading weekly feedback reports together
Highlighting positive mentions to all
Coaching through real experiences
Encouraging friendly competition
Smart tech, stronger relationships
Customer experience is your competitive edge. With a Listen360 integration in Ascend, you get the tools to understand what your customers are saying — and the power to act on it.
Want to learn more about how it works?
BETTER INSIGHTS. HAPPIER CUSTOMERS. MORE RETURN VISITS.
LET’S KEEP THE GOOD VIBES ROLLING.