We understand the importance of the right product and the right fit, and we want you to love your Trek bike and Bontrager gear. To make a return, please follow these guidelines: To qualify for a return: Returns will be accepted within 30 days of purchase. The item(s) must be in new, unused condition with original packaging. Proof of purchase required. Credits will be applied to the original credit card used in the transaction. Return to Trek retailer: Bring your order, with proof of purchase, to your local Trek retailer. Bike returns must be returned to the local Trek retailer who assembled your bike. Return by mail: Return shipping is free to customers who have an account on Trekbikes.com*. Please return your product with the original packing slip to the Trek address printed on your packing slip. Your packing slip allows you to use DPD for returning items, please refer to their “DPD Pickup”. Customers that checked out as a guest can also return the item to us using any other trackable method, at their expense. Please be certain to insure the package. If you do not have the packing slip, please include the following information with your return: Your name and billing address, the original purchase price and approximate date of the purchase, the item number of the merchandise, if available. You will see a credit on your credit card account within 30 days. However, most of our customers will see it within 4-7 business days. *Free DPD return service is available for packages up to 20 kg weight. Packages must be less than 1.2 metres length. Northern Ireland customers, please take returns to your local Trek Dealer .For any returns queries please contact us on 01908 360140 Bike/frameset returns: Bikes & framesets can be returned within 30 days if in new and unused condition. When you pick up your order or have it delivered, your Trek retailer will review the purchase with you and make sure it meets your expectations. Questions regarding your purchase should be directed to the Trek retailer of delivery. Trek warehouses will not accept returned bikes or framesets. Exchanges: Trekbikes.com offers refunds rather than exchanges. If you need another item in a different size or color, or different product altogether, please place a new order and follow the return procedure to receive a credit for your original purchase.