Trek Care Limited Warranty
We've Got You Covered
Every new Trek bicycle comes with our industry's best warranty and loyalty program - Trek Care. Once your Trek Bicycle is registered the Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle a warranty against defects in materials and workmanship, as stated below:
First things first
Contact an authorized Trek retailer or distributor to initiate a warranty claim. Proof of purchase is required.
Frames for the lifetime of the original owner (except forks, the Session, Scratch, Slash, and Ticket model frames, and the swing arms on all full suspension bicycles)
Swing arms on all full suspension bicycles (except the Session, Scratch, and Slash model frames)
Session (aluminum), Scratch, Slash and Ticket model frames and swing arms
Session (carbon) model frames and swing arms
RIDE+ motor, controller, & battery pack (or 600 charges, whichever comes first)
Paint and decals
This warranty applies to 2011 and newer model bicycles and covers only Trek and Bontrager branded products. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.
THIS WARRANTY DOES NOT COVER:
Normal wear and tear
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover
This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original owner, and is not transferable. This warranty applies only to Trek bicycles purchased through an authorized dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.
For 2010 and older model bicycles, please consult your owner’s manual or contact us or an authorized dealer for the applicable warranty.
TREK CARBON CARE
Sometimes accidents happen and you may need to replace a non-warranty damaged frame or part. That's why we made the Trek Carbon Care Program. We know how much you love your Trek bike and understand the burden of having to replace a non-warranty damaged bike frame or part. This program can be used to obtain a discount on a replacement frame or component in the case of nonwarranty damage. Contact your local authorized dealer for details.