Trek Care Limited Warranty | Trek Bikes | Trek Bikes
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Trek Care Limited Warranty

We've Got You Covered

Every new Trek bicycle comes with our industry's best warranty and loyalty program - Trek Care. Once your Trek Bicycle is registered the Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle a warranty against defects in materials and workmanship, as stated below:

First things first
Contact an authorized Trek retailer or distributor to initiate a warranty claim. Proof of purchase is required.
Click here 

Lifetime
Frames for the lifetime of the original owner (see exceptions below)

5 years
Swing arms on all full suspension bicycles (except the Session, Scratch, and Slash swing arms)

3 years
Session, Scratch, Slash and Ticket aluminum frames and swing arms

2 years
Session and Slash carbon frames and swing arms
All rear suspension linkage components, including bearings, rocker link, and hardware
electric bike motor, controller, and battery pack (2 years or 600 charges, whichever comes first)
All original Bontrager forks, parts, and components (except consumables such as tires and tubes)

1 year
Paint and decals

 

THIS WARRANTY DOES NOT COVER:
Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover
Bikes used for commercial activities, including those in rental, demo, or security fleets

This warranty applies to 2011 model and newer bicycles and covers only Trek and Bontrager branded products. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.

For a 2010 or older model bicycle, please consult your owner’s manual or contact us or an authorized dealer for the applicable warranty.

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to Trek bicycles purchased through an authorized dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.

 

TREK CARBON CARE
Sometimes accidents happen. We know how much you love your Trek bike, and understand the burden of having to replace a non-warranty damaged bike frame or part. That's why we provide the Trek Carbon Care Program. This program can be used to obtain a discount on a replacement frame or component in the case of non-warranty damage. Contact your local authorized dealer for details.

To make a claim
Contact an authorized Trek retailer or distributor to initiate a warranty claim. Proof of purchase is required.

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