Our customer promise

Love it or we’ll take it back

If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.

Low Price Guarantee

We’ll match any price for products we carry in-store or on trekbikes.com.

24-hour service on all makes and models

Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free.

Your new favorite bike shop

From first time riders of every age to the seriously addicted, we’re here to help!

Customer experiences

“The folks working there were great, knowledgeable, and very helpful. Talked through numerous options and differences between models. Very helpful team of folks who I would recommend my friends go see. Additionally, I like how Trek has given back and supported the wide-ranging bike community [with] their help of development programs like NICA, fielding women's and men's pro road teams, the growth in gravel, CX, and MTB options, and supporting equality of the women's side of cycling.”
- Greg H.

“Never had this level of service and commitment to getting the job done right and fast before. These folks went above and beyond to get my Trek Farley EX 8 up and shredding. Chad Let me know exactly what was up and what to expect. Refreshing to actually talk with someone who knows their stuff. Absolutely would do business with this shop again!”
- Chris N.

“Ian, John and Keith were all very friendly. Ian helped my son learn how to fix a flat tire for the first time. They were very helpful with recommendations for new equipment, too! I would definitely recommend Trek Summit! We are looking forward to coming back for some of their special events soon as well!”
- Sara

“The staff at Trek Stirling went out of their way to treat my son special on his 8th birthday. They were patient as he thought through his purchase in only a way an 8-year-old can. We will most definitely return for future purchases because of the outstanding customer service and ability to value us as customers. Thank you... the birthday boy LOVES his bike and has been on it for hours already in the sun and rain!”
- Danielle H.