Our customer promise
Love it or we’ll take it back
If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.
Low Price Guarantee
We’ll match any price for products we carry in-store or on trekbikes.com.
24-hour service on all makes and models
Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free.
Your new favorite bike shop
From first time riders of every age to the seriously addicted, we’re here to help!
“The Trek East team continues to go above and beyond to ensure customer satisfaction! I have had nothing but great experiences with them every step of the way. Keep up the great work!”
- Ryan M.
“Came out here to visit from California and they shop just blew me away with how friendly, inviting and willing to take care of not only me but everyone that walked in, we all left happy and stoked to ride! Derek was super helpful, and I actually want to go back and just hang out because of how great the experience was. Definitely recommend Madison West for every cyclist no matter the skill level, or any person wanting to get into riding bikes or having fun!”
- Wilberth R.
“Friendly and great staff with fun events! Always willing to help answer questions and never felt like anyone has ever tried to mansplain to me about bikes, much appreciated! Got fitted as well at this location and Mike was great to work with. Had to come back after a few weeks of riding and got dialed in even more. The fit has been perfect since. Thanks so much!”
- Kristin Z.
“I've been to several LBS, and the Madison East Trek store is THE BEST. Not only do they provide top notch work, but they support the community. The team is patient, knowledgeable, and FUN.”
- Mike B.
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