Trek Bicycle Virginia

Our customer promise

Love it or we’ll take it back

If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.

Low price guarantee

Find a lower price on an identical product at a local authorized Trek retailer’s store or website? We’ll honor it! See store for details.

24-hour service on all makes and models

Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free.

Your new favorite bike shop

From first time riders of every age to the seriously addicted, we’re here to help!

Customer experiences

“The customer service is wonderful. The staff at Trek Bicycle Williamsburg is fantastic! My daughter has a physical disability and JP spent more than an hour helping her find the perfect electric bike & accessories that will enable her to ride it. He answered our many questions so that my daughter felt completely confident in her purchases. She can hardly wait to take her first ride!”
- Robbie B.

“Excellent quality in every way—the bikes, maintenance service and customer service. I had my 20-year-old Gary Fisher get the work-over with the Level 2 service package and it rides like new again! They kept me up to date with the status of the repairs and called when changes arose for permission to proceed so no surprises at the checkout counter, very cool. This was my first experience with Trek and now I will not go anywhere else.”
- Aaron B.

“Fantastic personable friendly service at Trek Newport News. We couldn't ask for more. Thanks to Chris and Don for going above and beyond in helping me surprise my husband with a fully loaded bike for his retirement. The extra service you provided on the days leading up to it and on the day itself, making my husband speechless (a rare occurrence) will be forever memorable.”
- Pam W.

“I absolutely love this bike shop. Rick and the guys are awesome and go out of their way for me every time I go in. They are very trustworthy and do an excellent job servicing my bike. I highly recommend this bike shop and wouldn't go anywhere else.”
- Karen F.