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Our customer promise

Love it or we’ll take it back

If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.

Low Price Guarantee

We’ll match any price for products we carry in-store or on trekbikes.com.

24-hour service on all makes and models

Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free.

The easiest place to shop

Everyone is welcome, and we’re here to help!

Customer experiences

“Service was quick and easy. I was told my bike would be ready for pickup at 3 and it was good to go at 1, which I appreciate. Friendly staff and reasonable prices. Check them out! They made my bike feel brand new.”
- Malik V.

“I swung by this store to check out some bikes and I gotta say one of if not the best experience I’ve ever had in a bike shop hands down!”
- Joel G.

“This bike shop is fantastic. The team is super friendly and extremely knowledgable. I’ve been going here for 3 years and I’ve only had exceptional experiences.”
- Rhen S.

“I moved to NYC fairly new to the cycling scene and completely green in terms of what bikes and gear and knowledge I and my family needed to have fun and be safe in this environment. The team at Trek’s UWS store has been unfailingly helpful."
- Adam I.

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