Our customer promise

Love it or we’ll take it back

If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.

Low Price Guarantee

We’ll match any price for products we carry in-store or on trekbikes.com.

24-hour service on all makes and models

Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free.

Your new favorite bike shop

From first-time riders of every age to the seriously addicted, we’re here to help!

Customer experiences

“Mark and Jack are amazing! Very kind and informative. Gave this first-time MTB buyer great tips and insight. Would highly recommend going to them for your purchases and service.”
- Brad H.

“I've had a great experience at Trek. The staff is very friendly and knowledgeable. I went looking for a mountain bike and the staff was helpful without being pushy. I ended up going with the Trek Procaliber 9.5 and am extremely satisfied with my purchase.”
- Ben G.

“The Pontiac location of Trek is friendly, knowledgeable, and reliable. They helped me choose the best bike for the type of terrain I ride, and they offer fast tune-ups and the parts and accessories you need.”
- Jill W.

“Sam and Adam were great in helping me get the bike I’ve wanted for a long time. The entire staff also assisted me with what I will need to get my new bike compatible with my indoor trainer for riding during the upcoming winter months. I highly recommend this store and team to take care of any of your biking needs.”
- Jason C.