Our customer promise

Love it or we’ll take it back

If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.

Low Price Guarantee

We’ll match any price for products we carry in-store or on trekbikes.com.

24-hour service on all makes and models

Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free.

Your new favorite bike shop

From first time riders of every age to the seriously addicted, we’re here to help!

Customer experiences

“Jason in service is absolutely amazing! I will not go to another bike shoppe. He made my experience wonderful. I have been to a few bike stores and no one has ever given me this type of service. The staff up front was also very helpful and friendly when you walked through the door.”
- Donita L.

“Great shop to do business with. The team takes initiative to satisfy their customers. I am from out of state and they were able to assist me every step of the way when completing my bike transaction, including following up with the shop the bike was sent to.”
- Johnny A.

“I recently had my bike that is over 15 years old serviced and it looks and feels brand new. They also got it done within 48 hours during a holiday week, so that was incredible. Would highly recommend their service.”
- Heidi D.

“Officially my go-to bike shop. They were all friendly, knowledgeable, and overall genuine about answering all 532 of my questions.”
- Carlos Z.