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Trek Bicycle Poole | Trek Bicycle Poole

We're here for you

Trek Bicycle Poole is your destination for the latest products from Trek, Electra, Bontrager and Rapha. We offer top-notch service and tune-ups for bikes of any brand. You'll find our shop in Lifeboat Quay, near the centre of Poole, just a stone's throw from the water and within a few miles of some of the most beautiful coastline in the country. Dorset has a wealth of great mountain, gravel and road riding and you'll find we have the staff, the store and the products to help you get out there and make the best of it! You can email the store at poole@trekbikes.com

  • — The Trek Bicycle Poole team

Low Price Guarantee

We’ll match any price for products we carry in-store or on trekbikes.com.

Project One custom bikes

Every Project One bike is hand-painted and hand-built, one by one, by expert artists and builders at Trek. Plus, you get to pick from the best components in the industry and dial in your perfect fit, so your dream bike rides as good as it looks.

Start customising

Awesome rides in our area

Wondering where to ride? Check out our curated collection of the very best road, mountain, and family rides in the area, complete with digital route maps.

Great rides

Test an e-bike

Call the store to arrange your test ride today!

We’re your e-bike experts

Check out our electric bike buyer's guide to learn about the benefits of e-bikes, how to choose the right one for your riding style, and the best maintenance tips and tricks.

E-bike 101

We service all makes & models

We know being without your bike is the worst. That’s why we offer fast, 24-hour turnaround on most service jobs so you’re back out riding in no time. 

Find out more
Included with every bike

30 days to love it or we’ll take it back

Try it out. Ride it around. If it doesn’t feel right within 30 days, we’ll take it back or help you swap it for something that does. No stress, no hassle. 

See the details

Free Level 1 service package

Bring your bike in within the first 12 months of ownership and your first tune-up’s on us. We’ll adjust your brakes and gears, inflate your tires, and make sure your bike’s riding just as smooth as day one. 

Lifetime frame warranty

Your frame is built to last, and we stand by that. If anything goes wrong with it while you own the bike, we’ve got you covered.

Warrantied for life

Always 5-star hospitality

Walk into a Trek shop and you’ll feel it. We’re here to help, not to hassle. Whether you’re buying a bike or just popping in with a question, you’ll get friendly, expert support every time. 

Ask us about

Cycle to Work Schemes

Did you know that we accept Cycle to Work scheme vouchers? Not only is this a green option, but this also means cheaper travel and better health. Call us or pop in to find out more.

Low Price Guarantee

We’ll match any price for products we carry in-store or on trekbikes.com.

We are Diamant experts 

Diamant is our premium brand for city and trekking® bikes. Germany’s oldest bike brand sells clever bikes for more comfort and freedom when you ride. Get the best Diamant advice from our trained experts in-store. 

Explore Diamant

Visit us

  • Shop address
  • Unit B1 , Lifeboat Quay
  • Poole, Dorset, BH15 1LS  United Kingdom
Shop hours
We're closed.
Monday Closed
Tuesday 9:30 AM-6:00 PM
Wednesday 9:30 AM-6:00 PM
Thursday 9:30 AM-6:00 PM
Friday
9:30 AM-6:00 PM
Saturday 9:30 AM-6:00 PM
Sunday Closed
  • 01202122088
  • Get directions
  • Retailer website

e-bikes: everything you need to know

We’re excited to get people riding e-bikes, and we know there are lots of questions about them. Check out the link below or pop in to talk with our experts to learn more about what electric bikes are all about!

Learn more

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Our bio

Trek Bicycle Poole is your destination for the latest products from Trek and Bontrager, as well as top-notch servicing and tune-ups for bikes of any brand. You'll find our shop in Lifeboat Quay, near the centre of Poole, just a stone's throw from the water and within a few miles of some of the most beautiful coastline in the country. Dorset has a wealth of great mountain, gravel and road riding and you'll find we have the staff, the store and the products to help you get out there and make the best of it!

Our service packages

Regular bike maintenance is key to keeping your trusty steed running smoothly. We offer 24-hour service turnaround on bikes of any brand — no appointment needed. Stop by today and our expert in-store technicians will have your ride rolling like new in no time at all.

build Level One:
The scrub down
£59.99
Recommended for every 25+ hours of riding
- Align and adjust brakes
-Tune and adjust shifting
- Torque all fasteners
build Level Two:
The deep clean
£119.99
Recommended for every 50+ hours of riding
-Includes all Level One services
-Deep clean drivetrain
- Lateral and vertical wheel true
- Inspect bottom bracket
-Clean and polish bike
build Level Three:
The strip down
From £259.99
Recommended for every 100+ hours of riding
-Includes all Level One and Level Two services
-Disassemble and deep-clean all parts
-New cables, housing, and bearing systems*
-Advanced wheel true
-Replace front and rear suspension wipers, seals, and oil**

*Cost of replacement parts not included in package price.

**Pricing may vary for bikes with suspension. Stop in for an estimate.
build Additional e-bike services
from £24
Our service packages are electric-bike-compatible! You can have the same work done on your e-bike as any non-electric bike. However, we do offer a few additional add-on services for Trek e-bikes that cater specifically to their e-systems.*

Add-on e-bike service

– Software update
– Removal and installation of a new battery or motor

Not sure what your e-bike needs? Give your local retailer a call or visit to learn more about their e-bike service offerings.

*Excludes certain e-bike models. Call or visit your local retailer for more information.

Love it or we’ll take it back

If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.

Low Price Guarantee

We’ll match any price for products we carry in-store or on trekbikes.com.

24-hour service for all makes and models

Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free.

Your new favourite bike shop

From first-time riders of every age to the seriously addicted, we’re here to help!

How expensive is it to check a bike?

Evaluations and Multi Point Inspections are always free.

How much do bicycle mechanics charge per hour?

Trek Mechanics do not have an hourly labour charge. We have fixed prices for each type of repair and serice packages that are heavily discounted.

How much do bike shops charge to fix a puncture?

The average cost to fix a puncture is £12. But you can save up to 60% of the cost when completed as part of a service package.

How much does it cost to replace bike parts?

This varies from as little as £6 to over £150 depending on the parts being installed. Our Level 2 service package includes a full drivetrain replacement as part of the package and costs from £119.99. 

How much does it usually cost to repair a bike?

Service Packages start around £59.99, this price will vary by store and the type of service package your bike requires

How much is it to patch a bike tyre?

We do not patch tyres/tubes. Labour rates for a patch would be the same as a new tube installation. A new tube will always guarantee that the issue is resolved.

How long should it take to service a bicycle?

On the spot work is usually completed in an hour or less. We can usual complete more complex work in around 72 hours. Some of our stores are able to offer loan bikes when we are unable to meet a timeline. and no parts need to be ordered. This is subject to availability.

Are bikes high maintenance?

The more complicated the bike, the more standard annual maintenance is required. Newer bikes tend to have more integration requiring additional work to service internal systems. Additionally, most electronic systems require diagnostics and updates annually.

Is it worth repairing my bike or replacing it?

When repair costs exceed 50% of the MSRP or market trade of the bicycle, we investigate replacement as an option. This also depends on the frequency and intensity of use.

Is repairing a bike hard?

Things like electronics, hydraulics, and compatibility are some of the most difficult areas of bicycle repair. These generally require specific and expensive tools and training that a home-mechanic might not have access to. That’s why your expert Trek Mechanics are here to help.

Is it worth rebuilding an old bike?

If a bike has sentimental value, then it could be worth repairing. However, it may not always be financially viable. When repair costs exceed 50% of the MSRP or market trade of the bicycle, we investigate replacement as a more paractical option.

What is bike repair called?

- "Servicing" and "Annual Maintenance" are preventative measures to ensure you always have a great ride and great performance from your bicycle.
- "Bicycle Repair" is when a rider encounters an issue that needs immediate attention because, “Something doesn’t work.”

What is the average lifespan of a bike?

The expected lifespan is usually the warranty terms of the product. While frames might have a lifetime warranty, most components are warrantied for 2 – 3 years.

What is the most common bike repair?

Flat changes are the most common.

Do you tip bicycle repair?
Should you tip mechanics for bicycle repairs?

No.
No, our mechanics love working on bikes. A tip is not required!

Can I service my bike myself?

Yes, bike maintenance starts at home! Ask about in-store clinics on how to care for your bike.

Can a carbon frame be repaired?

Carbon repairs void the warranty on any bike and change the characteristics of a bike itself, possibly distributing force in ways which were not intended by the manufacturer.
If you decide to seek carbon repair, there are many companies that offer such services.
However, we advise that you thoroughly and independently research options to make an educated decision. For these reasons, at Trek, we do not suggest, nor offer, carbon repairs on any of our bicycles or other brands, including repainting. However, we are happy to assist with any disassembly or reassembly of a bicycle.

How do I fix a flat tyre on a bike?

We offer free flat clinics to enhance your ability to change a flat.