If the bike I want is unavailable, when will it be available? What does ‘coming soon’ mean?

If the bike or accessory you’re looking for is not in stock, chances are it’s available at a local retailer. For bikes, the page of the model you’re looking at will tell you which retailers in your area have the bike in stock after you determine what size you’re looking for.

What if my retailer does not have the bike I want?

All Trek retailers can place an order for you. The faster you place your order with your shop, the faster the bike will arrive.

Your local bike shop is your local resource for all things cycling – and Trek, Bontrager and Electra products are only available at the very best ones. Use our Shop Finder tool to find your closest retailer.

Can I have a bike delivered to my house?

Yes! For a small fee, most Trek retailers offer home delivery if your address falls within a certain radius of their store. Just choose ‘Home Delivery’ at checkout. The bike will be delivered to the shop of your choice and assembled professionally. The shop will then contact you to arrange the delivery at your convenience.

How long does delivery take?

Delivery times depend on where your order is being delivered to. Trek ships products throughout North America from its warehouses in California, Wisconsin and New Jersey. While we try to deliver everything from the one warehouse closest to you, some orders will be sent from different locations, depending on availability.

The size bike you need depends on a few things but primarily the combination of your height and inseam will determine what size bike will fit you best. Our Size Finder can help you find the right bike for you.

Do you accept trade-ins?

Every shop manages their own trade-in or trade-up policies in a way that makes the most sense for them. If you have a bike to trade in, the best thing to do is check with your local Trek retailer to see what options exist.

Where is my bike’s serial number?

If you tip your bike upside down, there should be a serial number on the bottom of your bike on a silver or grey sticker. Serial numbers typically start with a ‘W’.

Can my serial number tell you what bike I have?

Only if the bike was registered after purchase.

Do you have touch-up paint?

We offer touch-up paint for many of our bicycle paint colours. Close paint matches can also be sourced through means like car paint workshops or even finger nail polish for minor touch-ups.

We offer the best warranty policy out there.

Oh, we have manuals. So many manuals. Check them out here.