Bikes are in higher demand today than ever before. That means we’re seeing more emails than ever. We love hearing from you over email but don’t love making you wait to hear back from us. For now, the fastest way to get help is to call your local Trek retailer, launch a chat online, or call us at 800-585-8735.
Call us nowAll Trek retailers can place an order for you. The faster you place your order with your shop, the faster the bike will arrive.
Your local bike shop is your local resource for all things cycling and Trek, Bontrager, and Electra products are only available at the very best ones. Use our Shop Finder tool to find your closest retailer.
See shop finderThe size bike you need depends on a few things but primarily the combination of your height and inseam will determine what size bike will fit you best. Our Size Finder can help you find the right bike for you.
See size finderEvery shop manages their own trade-in or trade-up policies in a way that makes the most sense for them. If you have a bike to trade-in, the best thing to do is check with your local Trek retailer to see what options exist.
If you tip your bike upside down, there should be a serial number on the bottom of your bike on a silver or grey sticker. Serial numbers typically start with a “W”.
Only if the bike was registered after purchase.
We do not offer touch-up paint but your paint is covered for a limited time under your bike’s warranty. If you believe that your bike’s paint meets the criteria for a warranty claim, please ask your local shop to file a claim for you.
Warranty detailsOh, we have manuals. So many manuals. Check them out here.
Find your manualUh, wait…whoops. We mean, “We’re here for YOU.” When you reach out to Trek, you’ll always get a real person. Unless our Project One cows figure out the phones.
Få snabbast hjälp av en lokal Trek återförsäljare.
Find your trek retailerKontakta i första hand din lokala Trekåterförsäljare och samtliga konsumentärenden hanteras alltid denna väg. Vill du ringa huvudkontoret finner du nummer nedan.
Måndag-torsdag 9-12 och 13-16.30
Fredag 9-12 och 13-15.30
Få svar på dina frågor i en live chat med Trek Customer Care.
Måndag-torsdag 9-12 och 13-16.30
Fredag 9-12 och 13-15.30
Welcome to your masterclass in all things bikes! Check out these videos for simple, step-by-step guidance from stoked instructors on everything from how to choose your next bike to how to care for it once you get it home.
