Bikes are in higher demand today than ever before. That means we’re seeing more emails than ever. We love hearing from you over email but don’t love making you wait to hear back from us. For now, the fastest way to get help is to call your local Trek retailer or call us at 800-585-8735.

What if my retailer does not have the bike I want?

All Trek retailers can place an order for you. The faster you place your order with your shop, the faster the bike will arrive.

Your local bike shop is your local resource for all things cycling and Trek, Bontrager, and Electra products are only available at the very best ones. Use our Shop Finder tool to find your closest retailer.

Do you accept trade-ins?

Every shop manages their own trade-in or trade-up policies in a way that makes the most sense for them. If you have a bike to trade-in, the best thing to do is check with your local Trek retailer to see what options exist.

Where is my bike’s serial number?

If you tip your bike upside down, there should be a serial number on the bottom of your bike on a silver or grey sticker. Serial numbers typically start with a “W”.

Can my serial number tell you what bike I have?

Only if the bike was registered after purchase.

Do you have touch-up paint?

Unfortunately, we do not offer touch up paint at this point in time. Often close paint matches can be sourced through means like auto-body shops or even finger nail polish for minor touch ups.

Vi har den bästa garantipolicyn. Punkt.

Oh, we have manuals. So many manuals. Check them out here.

We’re here for moo

Uh, wait…whoops. We mean, “We’re here for YOU.” When you reach out to Trek, you’ll always get a real person. Unless our Project One cows figure out the phones.