Shimano crankset notice - We're here for you

Shimano road crankset inspect and replace programme

Shimano has issued an inspection and replacement programme of some bonded 11-speed HOLLOWTECH II road cranksets produced before July 2019 for a possible bonding separation issue. If you have a bike that might be affected, bring it in to a participating Trek retailer for inspection. Any cranks that fail inspection will be replaced for free by Shimano.

Affected cranksets include:

• DURA-ACE FC-9000

See the safety notice

Wondering if your bike was affected?

View the safety notice in the link above for more details or call Shimano at +441174094110. Representatives are available to answer questions Monday through Friday from 09:00 – 21:00 CET (Monday to Friday) and from 09:00 – 17:00 CET (Saturdays only).

We’ll take care of you

Your safety is our top priority, and we’re here to help get you rolling as quickly as possible.

Free multi-point inspections

We’ll inspect affected bikes of any brand for free, and if you need a new crankset, we’ll order it from Shimano and install it at no cost to you.

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Free loaner bikes

If you need a replacement crankset from Shimano, we’ll give you a free loaner bike while you wait.

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20 € in-store credit

When you bring an affected bike to a participating Trek store for inspection, you’ll get 20 € in-store credit to put toward service or merchandise.*

*Valid now through December 31, 2023. No cash value.

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