Carbon Care Wheel Loyalty Programme | Trek Bikes (GB)
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Confidence in Carbon

Next to your bike frame itself, nothing has a greater impact on the handling and performance of your ride than your wheels. Upgrading with a carbon mountain bike wheel set or carbon road bike wheel set is the fastest, easiest and most impactful way to improve the ride quality of your bike.

Bontrager carbon wheels can give you an aerodynamic advantage on the road, lighten up your trail ride and dramatically improve responsiveness – all without sacrificing strength or durability.

We want you to be as confident in your purchase as we are in our product. That’s why we back every carbon wheel purchase with the Carbon Care Wheel Loyalty Programme. The parameters of the programme are simple: in the unlikely event that you damage your Bontrager carbon wheels within the first two years of ownership, we’ll repair or replace them for free. We’ll also continue to offer coverage after two years from the original date of purchase, with steeply discounted rebuild or replacement available to all original owners of Bontrager carbon wheels, regardless of the date of purchase. This programme applies to Bontrager carbon wheels that come as standard on bikes as well as aftermarket wheel purchases, and comes at no additional cost to the original owner.

Programme details

The Carbon Care Wheel Loyalty Programme gives you the peace of mind that comes with knowing Trek and Bontrager have your back. We appreciate that carbon wheels are a serious investment, and this programme has been designed to help you feel fully confident in your purchase.

For the first two years
If you damage a Bontrager carbon wheel while riding within the first two years of ownership, we will replace or repair it for free. It’s that simple. This coverage applies to Bontrager carbon wheels that come as standard on bikes as well as aftermarket wheel purchases.

After two years
We provide continued coverage beyond the first two years from the original date of purchase, with steeply discounted rebuild or replacement of a damaged Bontrager carbon wheel. Costs are wheel-dependent and shown in the table below.

Carbon Care offers two options, and the approach is determined by the wheel and the severity of the damage.

• The repair of a damaged rim (including spokes, decals, nipples and washers where needed) and factory rebuild on the original hubs

• A complete wheel replacement

Repair and replacement through the Carbon Care Wheel Programme must be administered by an authorised Trek retailer. Prices are subject to change without notice. The repair price does not include delivery to and from the Bontrager Wheel Service Centre. Contact your Trek retailer for a list of wheels covered by the programme, current availability, pricing and delivery quotes.

Carbon Care wheel rebuild/replacement policy and pricing

Repair prices include rim, spokes, decals, nipples (and washers where applicable)

Repair

Rebuild with new rim, spokes and nipples Front Rear
Aeolus XXX £400.00 £400.00
Aeolus D3 £400.00 £400.00
Line XXX £400.00 £400.00
Kovee XXX £400.00 £400.00
Aeolus Pro £215.00 £215.00

Replace

New wheel replacement Front Rear
Line Pro 40 £215.00 £235.00
Line Pro 30 £215.00 £235.00
Kovee Pro £205.00 £245.00
Kovee Elite 23 £135.00 £165.00

If you suspect that your wheel is damaged:

1. Stop riding the bike
2. Take the bike to an authorised Trek retailer. You can find your local retailer here.
3. Your retailer will initiate the process to have your wheel replaced or repaired through Carbon Care.

Always ride safely. For more important safety information, see your local retailer or refer to your owner’s manual.

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