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Carbon Care Wheel Loyalty Programme

Warrantied for life

A great set of carbon wheels can give your ride an instant upgrade in performance and handling. We understand they're an investment, and that's why we back every carbon Bontrager wheelset with a lifetime warranty to the original owner.

When you buy Bontrager carbon wheels, you're buying confidence in craftsmanship that lasts a lifetime.

Additionally, every set of Bontrager carbon wheels is backed by the Carbon Care Wheel Loyalty Programme, which provides free repair or replacement in the unlikely event you damage your wheels within the first two years of ownership (and deeply discounted rebuild or replacement to the original owner regardless of the date of purchase).*

This programme applies to all Bontrager carbon wheels that come as standard on bikes as well as aftermarket wheel purchases, and comes at no additional cost to the original owner*.

Carbon Care Wheel Loyalty Programme

If you damage a Bontrager carbon wheel while riding within the first two years of ownership, we will replace or repair it for free*. It’s that simple. This coverage applies to Bontrager carbon wheels that come as standard on bikes as well as aftermarket wheel purchases.

Programme details

The Carbon Care Wheel Loyalty Programme gives you the peace of mind that comes with knowing Trek and Bontrager have your back. We appreciate that carbon wheels are a serious investment, and this programme has been designed to help you feel fully confident in your purchase.

Lifetime
All Bontrager carbon wheels are protected with a lifetime warranty to the original owner against defects.

After two years
We provide continued coverage beyond the first two years from the original date of purchase, with steeply discounted rebuild or replacement of a damaged Bontrager carbon wheel. Costs are wheel-dependent and shown in the table below.

Carbon Care offers two options, and the approach is determined by the wheel and the severity of the damage.

The repair of a damaged wheel (including spokes, decals, nipples and washers where needed) and factory rebuild on the original hubs

• A complete wheel replacement

* Repair and replacement through the Carbon Care Wheel Programme must be administered by an authorised Trek retailer. Prices are subject to change without notice. Repair price and free replacement does not include delivery to and from the Bontrager Wheel Service Centre. Contact your Trek retailer for details including a list of wheels covered by the programme, current availability, pricing and delivery quotes.

Carbon Care wheel rebuild/replacement policy and pricing

Repair prices include rim, spokes, decals, nipples (and washers where applicable)

Repair

Rebuild with new rim, spokes and nipples Front Rear
Aeolus XXX £400.00 £400.00
Aeolus D3 £400.00 £400.00
Line XXX £400.00 £400.00
Kovee XXX £400.00 £400.00
Aeolus Pro £215.00 £215.00

Replace

New wheel replacement Front Rear
Line Pro 40 £215.00 £235.00
Line Pro 30 £215.00 £235.00
Kovee Pro £205.00 £245.00
Kovee Elite 23 £135.00 £165.00

If you suspect that your wheel is damaged:

1. Stop riding the bike
2. Take the bike to an authorised Trek retailer. You can find your local retailer here.
3. Your retailer will initiate the process to have your wheel replaced or repaired through Carbon Care.

Always ride safely. For more important safety information, see your local retailer or refer to your owner's manual.

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