Welcome to the family
“I want people to understand this about Trek: It’s a family. The business is owned by the family and employees, and customers are treated like they are part of the family. We take care of people because it is the right thing to do.” JOHN BURKE President, Trek Bicycles Love it or we will take it back It’s that simple. If you’re not satisfied with your Trek, Bontrager, or Electra purchase, return it with the original sales receipt for a refund (within 30 days) or exchange. Find a lower price? When you shop here, you get more than products. You get knowledge, community, and the support of a full family of cyclists. But we’ll still do our best to match any price advertised online or in-store on Trek, Bontrager, and Electra products. 24-hour service commitment More than one day without your bike is too long. Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free. We take care of our family. Get exactly what you want Even if we do not have it — We’re here to help you love cycling. If your heart is set on a bike, accessory, or piece of apparel that we do not carry or have in stock, we will order it for you. Have a warranty issue? We’ll make it right, regardless of where you made the purchase. If you have a warranty issue, we’ll take care of you.
