How to get home delivery

Get your new bike in a way that is easy and convenient for you. During the online checkout process, you will be asked how you would like to receive your bike. Pick from FREE in-store pickup or retailer home delivery for $100. We’ll show you a list of Trek retail locations that offer your selected delivery method within a radius that includes your delivery address.

We'll then ship your new bike to the local Trek retailer you choose, where it will be professionally assembled for you.

When you buy a Trek bike online, you’re also supporting locally owned business, because the Trek retailer you choose gets credit for the bike you bought online.

How retailer home delivery works

1. Find your new bike on

2. During checkout, choose a local retailer offering home delivery to your address. If you don't see "Home delivery available," your local retailer may offer in-store pickup. Call +61 2 6173 2499 and we'll help.

3. Place your order! Your new bike will ship to your local retailer who will call you to arrange home delivery.

Need help choosing a bike?

Online resources are great, but there's nothing like a real person. You can connect with your local Trek retailer or give us a call directly at Trek Australia on +61 2 6173 2499. We're here for you.

How to contact us

Call Trek Customer Care

Get product and warranty guidance from Trek Customer Care.
Monday - Friday: 9:00am - 5:00pm AEST.

(02) 6173 2400

Buy with confidence. We've got you covered.

Free professional assembly

Your new bike, expertly tuned.

Satisfaction guaranteed

30 day return policy for all Trek and Bontrager online purchases.

We’re here to help!

Need help deciding? Reach out to us on +61 2 6173 2499 Monday - Friday: 9:00am - 5:00pm AEST or reach out to your local Trek dealer.

Find local retailer

Can’t find a retailer offering delivery?

If your home address falls outside the delivery radius of a local Trek retailer, call the Trek Customer Care Team at +61 2 6173 2499. We’ll do everything we can to make it work.

Delivery availability is subject to quickly changing local and national travel and business restrictions. Retailer Home Delivery is available through select retailers only and applies to customers within a local Trek retailer's delivery radius, which is set at the discretion of the retailer. For more information contact the Trek Customer Care Team on +61 2 6173 2499.