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When you reach out to Trek, you’ll always get a real person.

Call Trek Customer Care

Get product and warranty guidance from Trek Customer Care.
Monday - Friday: 9:00am - 5:00pm AEST.

(02) 6173 2400

I have a question about a bike I’m shopping for

If the bike I want is unavailable, when will it be available? What does ‘coming soon’ mean?

If the bike or accessory you’re looking for is not in stock, chances are it’s available at a local retailer. For bikes, the page of the model you’re looking at will tell you which retailers in your area have the bike in stock after you determine what size you’re looking for.

What if my retailer does not have the bike I want?

All Trek retailers can place an order for you. The faster you place your order with your shop, the faster the bike will arrive.

How do I find my closest retailer?

Your local bike shop is your local resource for all things cycling – and Trek, Bontrager and Electra products are only available at the very best ones. Use our Shop Finder tool to find your closest retailer.

See shop finder

Can I have a bike delivered to my house?

Yes! For a small fee, most Trek retailers offer home delivery if your address falls within a certain radius of their store. Just choose ‘Home Delivery’ at checkout. The bike will be delivered to the shop of your choice and assembled professionally. The shop will then contact you to arrange the delivery at your convenience.

How long does delivery take?

Delivery times depend on where your order is being delivered to. Trek ships products throughout Australia from our warehouse in Sydney.

What size bike do I need?

The size bike you need depends on a few things but primarily the combination of your height and inseam will determine what size bike will fit you best. Our Size Finder can help you find the right bike for you.

See size finder

I have a question about a bike I own

Where is my bike’s serial number?

If you tip your bike upside down, there should be a serial number on the bottom of your bike on a silver or grey sticker. Serial numbers typically start with a ‘W’.

Can my serial number tell you what bike I have?

Only if the bike was registered after purchase.

Do you have touch-up paint?

We offer touch-up paint for many of our bicycle paint colours. Close paint matches can also be sourced through means like car paint workshops or even finger nail polish for minor touch-ups.

What type of warranty does my bike have?

We offer the best warranty policy out there.

Warranty details

Do you have a manual for my bike or accessory?

Oh, we have manuals. So many manuals. Check them out here.

Find your manual

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Knowledge is power

Welcome to your masterclass in all things bikes! Check out these videos for simple, step-by-step guidance from stoked instructors on everything from how to choose your next bike to how to care for it once you get it home.