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Our guarantee to you

We want you to be confident in your purchase. That's why every Bontrager product we offer comes with the backing of our 30-Day Unconditional Guarantee. In addition, we also offer some of the best replacement and loyalty programmes in the industry. So read on to learn more and shop with confidence knowing we've got your head and your back.

Crash Replacement Guarantee

With our Crash Replacement Guarantee, we will provide you with a free replacement helmet if it is involved in a crash within the first year of ownership. Simply contact us or your local retailer with the crashed helmet, original sales receipt, details of the incident and a return address for your replacement.

30-Day Unconditional Guarantee

If for any reason you’re not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride.

This guarantee includes Bontrager after-market components, clothing and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.

Carbon Care Wheel Loyalty Programme

If you damage a Bontrager carbon wheel while riding within the first two years of ownership, we will replace or repair it for free*. It’s that simple. This coverage applies to Bontrager carbon wheels that come as standard on bikes as well as aftermarket wheel purchases.

Learn more

Bontrager Women's Saddle Exchange

Our Awesome Products for Everyone initiative was created to offer more high-end options to more riders of all genders. In order to make sure that you get the best fit possible, we are offering a Bontrager Women’s saddle swap on the brand new Domane carbon and new Fuel EX platforms.

At the time of purchase, if you find that you need an alternative saddle, your retailer is authorised to exchange the stock saddle for a comparable Bontrager Women’s saddle at no charge to you.

More Awesome saddle time!

Support

Taking care of our customers is one of Trek's founding principles, and our Waterloo, Wisconsin-based service team is the embodiment of that commitment. If you ever are in need of help with your Trek or Bontrager product—online chat, phone or e-mail—we are here to help.

Learn more

Bontrager Warranty

At Bontrager, we stand behind our products and want you to be confident in your purchase. That's why we offer a limited warranty that covers defects in workmanship and materials for Bontrager and Trek branded products. Visit your local authorised retailer to get started.

The warranty covers only Bontrager and Trek products. Any products not explicitly outlined here are omitted.

First Things First
Contact an authorised retailer or distributor to initiate a warranty claim. Proof of purchase is required. Click here to find a retailer near you.

Lifetime

Bontrager wheels with carbon rims

2 years

Bontrager clothing
Bontrager parts and accessories
Bontrager wheels with alloy rims

This Warranty Does Not Cover
Normal wear and tear
Improper assembly
Corrosion
Improper maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labour charges for part replacement or changeover
Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty

This warranty applies to:
• Parts and accessories purchased after 1 August 2019.

Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty. Click here for details.

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by local laws. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.

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