The fastest way to get help right now

We love hearing from you via email but don’t love making you wait to hear back from us. For now, the fastest way to get help is to call your local Trek retailer, launch a chat online or call us on (02) 6173 2400.

Call us now

I have a question about a bike I’m shopping for

What if my retailer does not have the bike I want?

All Trek retailers can place an order for you. The faster you place your order with your shop, the faster the bike will arrive.

How do I find I find my closest retailer?

Your local bike shop is your local resource for all things cycling – and Trek, Bontrager and Electra products are only available at the very best ones. Use our Shop Finder tool to find your closest retailer.

See shop finder

What size bike do I need?

The size bike you need depends on a few things but primarily the combination of your height and inseam will determine what size bike will fit you best. Our Size Finder can help you find the right bike for you.

See size finder

Do you accept trade-ins?

Every shop manages their own trade-in or trade-up policies in a way that makes the most sense for them. If you have a bike to trade in, the best thing to do is check with your local Trek retailer to see what options exist.

I have a question about a bike I own

Where is my bike’s serial number?

If you tip your bike upside down, there should be a serial number on the bottom of your bike on a silver or grey sticker. Serial numbers typically start with a ‘W’.

Can my serial number tell you what bike I have?

Only if the bike was registered after purchase.

Do you have touch-up paint?

We do not offer touch-up paint, but your paint is covered for a limited time under your bike’s warranty. If you believe that your bike’s paint meets the criteria for a warranty claim, please ask your local shop to file a claim for you.

Warranty details

Do you have a manual for my bike or accessory?

Oh, we have manuals. So many manuals. Check them out here.

Find your manual

We’re here for moo

Uh, wait… whoops. We mean, ‘We’re here for YOU.’ When you reach out to Trek, you’ll always get a real person. Unless our Project One cows figure out the phones.

Call your local retailer

Get the fastest local service from the Trek retailer in your area.

Find your trek retailer

Call Trek Customer Care

Get product and warranty guidance from Trek Headquarters in Waterloo, Wisconsin.
Mon – Fri, 8 am – 8 pm; Sat & Sun, 10 am – 4 pm (GMT)

(02) 6173 2400

Chat online with a Trek expert

Get your questions answered in a live chat with Trek Customer Care.
Mon – Fri, 8 am – 5:30 pm

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Knowledge is power

Welcome to your masterclass in all things bikes! Check out these videos for simple, step-by-step guidance from stoked instructors on everything from how to choose your next bike to how to care for it once you get it home.