I have a question about a bike I’m shopping for
What if my retailer does not have the bike I want?
All Trek retailers can place an order for you. The faster you place your order with your shop, the faster the bike will arrive.
Do you accept trade-ins?
Every shop manages their own trade-in or trade-up policies in a way that makes the most sense for them. If you have a bike to trade in, the best thing to do is check with your local Trek retailer to see what options exist.
I have a question about a bike I own
Where is my bike’s serial number?
If you tip your bike upside down, there should be a serial number on the bottom of your bike on a silver or grey sticker. Serial numbers typically start with a ‘W’.
Can my serial number tell you what bike I have?
Only if the bike was registered after purchase.
Do you have touch-up paint?
We do not offer touch-up paint, but your paint is covered for a limited time under your bike’s warranty. If you believe that your bike’s paint meets the criteria for a warranty claim, please ask your local shop to file a claim for you.
We’re here for moo
Uh, wait… whoops. We mean, ‘We’re here for YOU.’ When you reach out to Trek, you’ll always get a real person. Unless our Project One cows figure out the phones.
Chat online with a Trek expert
Get your questions answered in a live chat with Trek Customer Care.
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Knowledge is power
Welcome to your masterclass in all things bikes! Check out these videos for simple, step-by-step guidance from stoked instructors on everything from how to choose your next bike to how to care for it once you get it home.
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