Service reviews from riders like you

Great service. Got a tune up recently which included a full breakdown of the bike for washing, reassembly, and a few new parts. I shopped around before getting this done, and Trek was the most reasonably priced. While other shops were estimating weeks to complete service, Trek estimated max three days. They had it done in less than 24 hours, with the bike looking and feeling like new.

– Zacariah O.

I have bike shops closer to me, but it's worth the 40-minute drive for the service I receive. Repairs are done right, the employees are honest, and the prices are affordable. Most recently, I had my bike in for a shot wheel, and Chris turned the entire bike around in about 36 hours. Wheel was replaced, and they even threw in complimentary checks/adjustments on my brakes, headset, chain, etc. I'm so thankful I came to Trek! Bike is good as new!

– Alec M.

I've received amazing service both times that I've visited. It didn't even matter that the part I was searching for retailed for only $2.50. The front desk and service staff treated me the same as if I was purchasing a $10,000 bike. I'll always go there for parts, service, and inspiration because the team is really top notch.

– G.Z.

Our service packages save you money

After all the miles you’ve been putting in, your bike deserves some love. Regular service is key to keeping your bike in tip-top shape and avoiding costly issues in the future. When you buy one of our service packages, our mechanics will provide the same services that keep our Tour de France riders flying up and down the Pyrenees: wash, lube, adjust, align, inspect, and more.

Not sure which service package is right for you? Bring your bike in and our friendly service staff would be happy to help.

Level One:
The scrub down

Recommended every 25+ hours of riding

-Bike wash
-Lubricate drivetrain
-Torque all fasteners
-Align and adjust brakes
-Align and adjust shifting
-Adjust headset
-Inspect bottom bracket
-Adjust wheel bearings

Level Two:
The deep clean

Recommended every 50+ hours of riding

-Everything in a Level One, plus:
-Remove and deep clean all drivetrain components
-Lateral and vertical wheel true

Level Three:
The strip down

Recommended every 100+ hours of riding

-Everything in Level One and Level Two +
-Disassemble entire bike and deep clean all parts
-Overhaul and replace all bearing systems
-Reassemble entire bike and lube all parts
-Replace all cables and housing
-Advanced wheel true to manufacturer standard
-Overhaul front and rear mountain bike suspension parts including dropper post

Service made simple

When it’s time to bring your bike in, here’s what we’ll do.

Listen

When we ask, “How can we help you today?” we mean it. We want to know any concerns you’re having; how far, how often, and where you like to ride; and if you have any big goals or races coming up. That way we can provide exactly what you need to get the most out of your bike.

Inspect

One of our service technicians will put your bike in the stand and run it through our professional inspection process. They’ll describe what they’re doing, what they’re noticing, and address all of your concerns.

Recommend

From there, we’ll discuss what we can do to get your bike back up to speed, like making on-the-spot adjustments, ordering replacement parts, or suggesting a service package. We’ll also create an itemized receipt to make sure you’re comfortable with repair costs before we get to work.

Get to fixin’

Leave your bike with us and we’ll do the rest! You’ll receive an email and/or text message when your repairs have been completed, and we’ll be sure to call you if anything pops up along the way.

Don’t forget to scrub behind your (g)ears

We’re always here to help, but there’s a lot you can do for your bike at home—with little more than a toothbrush. Watch these videos to learn how to wash your bike, maintain your drivetrain, pump your tires, and perform pre-ride checks. Showing your bike some W.L.C. (wash, lube, and check) every 25 hours of riding or so will help keep your ride rolling like new.

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