Next to your bike frame itself, nothing has a greater impact on the handling and performance of your ride than your wheels. Upgrading with a carbon mountain bike wheelset or carbon road bike wheelset is the fastest, easiest, and most impactful way to improve the ride quality of your bike.
Bontrager carbon wheels can give you an aerodynamic advantage on the road, lighten up your trail ride, and dramatically improve responsiveness—all without sacrificing strength or durability.
We want you to be as confident in your purchase as we are in our product. That’s why we back every carbon wheel purchase with the Carbon Care Wheel Loyalty Program. The parameters of the program are simple: in the unlikely event that you damage your Bontrager carbon wheels within the first two years of ownership, we’ll repair or replace them for free*. We’ll also continue to offer coverage after two years from the original date of purchase, with steeply discounted rebuild or replacement available to all original owners of Bontrager carbon wheels, regardless of the date of purchase. This program applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases, and comes at no additional cost to the original owner*.
The Carbon Care Wheel Loyalty Program gives you the peace of mind that comes with knowing Trek and Bontrager have your back. We appreciate that carbon wheels are a serious investment, and this program was designed to help you feel fully confident in your purchase.
For the first two years If you damage a Bontrager carbon wheel while riding within the first two years of ownership, we will replace or repair it for free*. It’s that simple. This coverage applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases.
After two years We provide continued coverage beyond the first two years from the original date of purchase, with steeply discounted rebuild or replacement of a damaged Bontrager carbon wheel. Costs are wheel-dependent and shown in the table below.
Carbon Care offers two options, and the approach is determined by the wheel and the severity of the damage.
• The repair of a damaged wheel (including spokes, decals, nipples, and washers where needed) and factory rebuild on the original hubs
• A complete wheel replacement
* Repair and replacement through the Carbon Care Wheel Program must be administered by an authorized Trek retailer. Prices are subject to change without notice. Repair price and free replacement does not include shipping to and from the Bontrager Wheel Service Center. Contact your Trek retailer for details including a list of wheels covered by the program, current availability, pricing, and shipping quotes.
If you suspect your wheel is damaged:
1. Stop riding the bike 2. Take the bike to an authorised Trek retailer. You can find your local retailer here. 3. Your retailer will initiate the process to have your wheel replaced or repaired through Carbon Care.
Always ride safely. For more important safety information, see your local retailer or refer to your owner’s manual.