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The best warranty in the industry
LIMITED WARRANTY
This warranty is provided by Trek Bicycle Corporation (Australia) Pty Ltd., Level 1, 8-20 Townsville Street, Fyshwick, Canberra, ACT ("Trek"). You can reach us at Australia_Support@TrekBikes.com or on (02) 6173 2400.
This warranty applies to all TREK bicycles sold by Trek’s authorized retailers in Australia on or after 1 January 2012. For TREK bicycles purchased before 1 January 2012, please contact Trek or an authorized retailer for the applicable warranty.
Our warranty to you
All TREK bicycles are sold exclusively through our network of authorized retailers who we entrust with professional assembly and service of your bicycle. Trek provides each original retail purchaser of a TREK bicycle a warranty against defects in materials and workmanship, commencing on the date of purchase and continuing for the period stated below:
LIFETIME
- Frames for the lifetime of the original owner (except forks, the Session, Scratch, Slash, and Ticket model frames, and the swing arms on all full suspension bicycles)
5 years
- Swing arms on all full suspension bicycles
3 years
- Session (aluminum), Scratch, Slash and Ticket model frames
2 years
- Session (carbon) model frames
- RIDE+ motor, controller, & battery pack (or 600 charges, whichever comes first)
- All original BONTRAGER forks, parts and components (except consumables such as tires and tubes) included or installed on your TREK bicycle at the time of purchase
1 year
- Paint and decals
Any products not specifically included above are not covered by this warranty.
Exclusions and limitations
This warranty does not cover:
- Normal wear and tear
- Improper assembly
- Improper follow-up maintenance
- Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
- Damage or failure due to accident, misuse, abuse, or neglect
- Labor charges for part replacement or changeover, except as required by law
This warranty is void in its entirety by any modification of the frame, fork, or components. Repair or replacement (at Trek's option) is the sole remedy provided under this warranty where a valid warranty claim is made. Trek will endeavor to replace your frame, fork or component with the same or functionally equivalent part, subject to availability and in Trek’s sole discretion. This warranty is offered only to the original owner, and is not transferable. This warranty applies only to TREK bicycles purchased through an authorized retailer. This warranty does not cover third party bicycles, parts or components, which are covered by the stated warranty of the original manufacturer, if any.
How to make a claim under this warranty
Any claim against this warranty must be made through an authorized retailer. Your closest authorized retailer may be found on www.trekbikes.com (see the Dealer Locator at http://locator.trekbikes.com/locator/search?lang=en) or by contacting Trek directly using the information provided above. Proof of purchase is required. A bicycle must be registered with Trek before a warranty claim may be processed. All costs and expenses associated with claiming under this warranty will be borne by the consumer. Claims made outside the country of purchase may be subject to fees and additional restrictions.
Your consumer rights
The benefits given to you under this warranty are in addition to, and do not detract from, other rights and remedies that you may have in respect of your TREK bicycle under Australian laws, including the Australian Consumer Law.
TREK bicycles come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
LOYALTY PROGRAM
Carbon fiber is a great material for producing premium bike frames and parts. However if a carbon part or frame experiences an impact, more expertise is required to determine its integrity than is needed for a comparable metal part. If you impact your bike and the force of the impact is absorbed by a carbon part, we strongly encourage you to replace the part, even if there is no indication of damage. We know how much you love your TREK bike and understand the burden of having to replace a damaged bike frame or part not covered under warranty or by consumer laws. To help with that Trek offers our customers a Loyalty Program. This program can be used to obtain a discount on a replacement frame or component in the case of damage not covered under warranty or by consumer laws. Contact your local authorized retailer for details.
