The world's best bikes and gear for road, mountain, city, and kids

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CUSTOMER SERVICE

We’re here for you
To speak to our customer service team, call 1-800-585-8735 Monday through Friday 8 am to 8 pm (CST). You can also reach us through live chat Monday through Friday 8 am to 8 pm and Saturday and Sunday 10 am to 4 pm (CST).
Memorial Day - Closed

Order Status

Trek prides itself on shipping your order to you as quickly as possible. The only things that can slow us down are the weather, peak shopping season, or shipping holidays.
To check the status of your order, please log into My Account for order and shipping information. You can also track your order through the tracking link in your shipping confirmation email. Don’t have an account? Create one today so you can get free returns and a detailed order history, and stay up-to-date on the latest and greatest Trek news and information.

Shipping

Trekbikes.com offers three convenient delivery options:

Standard shipping:
Available for accessories only. If you choose standard or expedited ground shipping, your order will be delivered to the specified shipping address in your account within 4-7 business days. Refer to shipping table below for ground and expedited shipping charges.

Click and collect:
Available for both bikes and accessories. Trek offers free standard ground delivery to your local preferred Trek retailer. Your order will be available for pick up within 4-7 business days. This includes the time your retailer may need to build your bike. There are no additional assembly charges for bikes. Orders will be held for 14 business days after arrival. If you are unable to collect your order within this timeframe, please make arrangements with your selected retailer. Expedited shipping is not available if you ship to a Trek retailer.

When you pick up your order please provide the following:
1. A copy of your order or shipment confirmation
2. Credit card used in the transaction
3. Photo ID

Click and retailer home delivery*:
Available for bikes only. Accessories can also be delivered via click and retailer home delivery if included as part of the same order. Select retailers can deliver your bike and accessories directly to your front door! At checkout, select "click and retailer home delivery" to have your Trek retailer build your bike and deliver it to your home. An additional delivery fee of $50 will apply. All bikes ship to Trek retailers first for assembly. There are no additional assembly charges for bikes. With click and retailer home delivery, you will be notified when your order arrives at your retailer and contacted to arrange a convenient delivery time.
*Note: not all Trek retailers offer this service.

Upon delivery, please provide the following:
1. A copy of your order or shipment confirmation
2. Credit card used in the transaction
3. Photo ID

Shipping Table

Standard delivery



Ground:
$99 or less $8.99 Delivers in 4-7 business days
$99 or more FREE


Expedited:
2-day $19.99 Delivers in 2 business days after day of placement*
Overnight $34.99 Delivers in 1 business day after day of placement*

*Shipping schedule applies to orders placed before 2pm CT.
Expedited shipping to Hawaii or Alaska may take an additional 1-2 business days.

Trek ships Monday through Friday, except national holidays.

Click and collect delivers in 3-5 business days to retailer. Allow 4-7 days for pick-up if you ordered a bike.
Retailer home delivery delivers in 3-5 business days to retailer. Allow 4-7 days for home delivery.

Returns

We understand the importance of the right product and the right fit, and we want you to love your Trek bike and Bontrager gear. To make a return, please follow these guidelines:

To qualify for a return:
Returns will be accepted within 30 days of purchase.
The item(s) must be in new, unused condition with original packaging.
Proof of purchase required.
Credits will be applied to the original credit card used in the transaction.

Return to Trek retailer:
Bring your order, with proof of purchase, to your local Trek retailer. Bike returns must be returned to the local Trek retailer who assembled your bike.

Return by mail:
Return shipping is free to customers with registered accounts. Log in to your account to print a prepaid shipping label. If you do not have an account, mail your return with the original packing slip to the Trek address printed on your packing slip. We suggest return by a carrier that can track delivery, such as UPS, FedEx, or Registered USPS mail. You are responsible for all return shipping charges if you checked out as a guest at trekbikes.com.

You will see a credit on your credit card account within 30 days. However, most of our customers will see it within 4-7 business days.

If there was an error on your order such as wrong item shipped or damage during shipping, Trek will credit your original shipping charges (if applicable). Call us at 1-800-585-8735.

Bike returns:
Bikes can be returned within 30 days if in new and unused condition. When you pick up your bike or have it delivered, your Trek retailer will review the bike with you and make sure it meets your expectations. Questions regarding your bike should be directed to the Trek retailer of delivery. Trek warehouses will not accept returned bikes.

Exchanges:
Trekbikes.com offers refunds rather than exchanges. If you need another item in a different size or color, or different product altogether, please place a new order and follow the return procedure to receive a credit for your original purchase.

Warranty

Bontrager Limited Warranty
Trek Bicycle Corporation warrants new Bontrager® and Trek® branded components, parts and accessories against defects in workmanship and materials, as specified below:

2 years
Brakes, baskets, computers, fenders, handlebars, locks, pumps, rear racks, repair stands, rigid forks, saddles, seat posts, stems, tools, water bottle cages and wheels

1 year
Apparel, bags, bar tape, gloves, grips, helmets, lights (excluding bulbs and batteries), rims, shoes, tires and tubes

This warranty is effective as of August 1, 2010 and covers only Bontrager® and Trek® branded products. Any products not specifically included above are hereby omitted.

This warranty does not cover:
Normal wear and tear
Improper installation or assembly
Improper follow-up maintenance
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover

This warranty is void in its entirety by any modification of the warranted product. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable. This warranty applies only to products purchased through an authorized dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim under this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by product and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights.

Unconditional Bontrager Guarantee
You’ll be satisfied, or we’ll take it back. It’s that simple.

If for any reason you’re not satisfied with your Bontrager purchase, return the item, along with proof of purchase, to a Trek retailer or trekbikes.com within 30 days for an exchange or refund.
This guarantee includes Bontrager aftermarket components, apparel, and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.

Trek bicycle warranty
Read more about Trek Care Limited Warranty for bicycles here.

Limited warranty
Many of the items that are sold on trekbikes.com come with a manufacturer's warranty. For warranty questions on items not manufactured by Trek, Bontrager, or Garmin, contact the manufacturer directly.

Ordering a Bike

We have made our inventory available to all of our Trek retailers so that you find the right bike for you when you want it. In order to give you the best possible riding experience, your retailer will need at least 24 hours to build and fine-tune your new bike before it is ready for collection or delivery. There are no additional assembly charges for bikes. You will be contacted once it is ready for pick-up or delivery.

Be sure to review your new bike with your retailer to make sure it meets your expectations before accepting delivery. Any bike not in new or unused condition can be returned only at the discretion of your Trek retailer. Trek warehouses will not accept returned bikes.

Some Trek bikes come with a kickstand and/or pedals as standard equipment and some do not. To confirm, please contact your local Trek retailer or our Customer Service team at 1-800-585-8735.

Sizing

Apparel
Bontrager apparel has a fit for every riding style. To find the right fit for you, check out our fit guide here.

Bikes
A bike that fits properly is more fun to ride. Your local Trek retailer is the best resource for determining the fit that works for your build, riding style, and intended use. A retailer can also offer advice, a free one-on-one fit consultation, and recommendations for riders who fall between frame sizes.

The sizing guide at the link below offers suggestions based on height in centimeters unless otherwise specified.

Sizing Charts

Bike archive

Have a question about any Trek bike built within the past few years? Your answer is just a few clicks away. View the archive

Trek Credit Card

Get the bike you really want, with convenient financing and other benefits. Exclusively available for use at participating Trek retailers. Learn more.