A statue of a cow painted in a Project One paint scheme on Trek's Waterloo campus.

The fastest way to get help right now

Bikes are in higher demand today than ever before. That means we’re seeing more emails than ever. Please keep writing into us with your queries and we will try our best to respond to you within 48 hours. For now, the fastest way to get help is to call your local Trek retailer or email us at CustomerCare_India@trekbikes.com.

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I have a question about a bike I’m shopping for

What if my retailer does not have the bike I want?

All Trek retailers can place an order for you. The faster you place your order with your shop, the faster the bike will arrive.

What size bike do I need?

The size bike you need depends on a few things but primarily the combination of your height and inseam will determine what size bike will fit you best. Our Size Finder can help you find the right bike for you.

See size finder

Do you accept trade-ins?

Every shop manages their own trade-in or trade-up policies in a way that makes the most sense for them. If you have a bike to trade in, the best thing to do is check with your local Trek retailer to see what options exist.

I have a question about a bike I own

Where is my bike’s serial number?

If you tip your bike upside down, there should be a serial number on the bottom of your bike on a silver or grey sticker. Serial numbers typically start with a ‘W’.

Can my serial number tell you what bike I have?

Only if the bike was registered after purchase.

Do you have touch-up paint?

We do not offer touch-up paint, but your paint is covered for a limited time under your bike’s warranty. If you believe that your bike’s paint meets the criteria for a warranty claim, please ask your local shop to file a claim for you.

We’re here for moo

Uh, wait… whoops. We mean, ‘We’re here for YOU.’ When you reach out to Trek, you’ll always get a real person. Unless our Project One cows figure out the phones.

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Knowledge is power

Welcome to your masterclass in all things bikes! Check out these videos for simple, step-by-step guidance from stoked instructors on everything from how to choose your next bike to how to care for it once you get it home.

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