Our customer promise
Love it or we’ll take it back
If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.
Low Price Guarantee
We’ll match any price for products we carry in-store or on trekbikes.com.
24-hour service on all makes and models
Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free.
The easiest place to shop
Everyone is welcome, and we’re here to help!
“Excellent shop, super friendly. I haven't ridden since I was a kid (20 years ago), and they were super helpful getting me setup while not trying to sell me unneeded additions. Shop is well laid out and looks super nice. Will definitely visit this location again when I'm over on the east side. Big thanks to Jacoby for the assistance.”
“Fantastic service and products. Very knowledgeable staff. A feel-good store to visit and shop, or just browse. A store that far exceeds expectations on every visit.”
- Vivienne C.
“From the time I entered the door at Trek Bicycle Columbus Dublin, through my “test drives” until I excitedly drove off with my new bike in the back of my car, the sales staff made my entire experience as wonderful as it could be. Each member of the team was knowledgeable, patient, professional, courteous and made purchasing my new Trek bike lot of fun.”
- Paula F.
“Trek in Westerville helped me put together a complicated purchase for a higher-end road bike with lots of bells and whistles—electronic shifting, power meter, radar, etc. They are knowledgable and relaxed. There was never any "sales pressure", and after the purchase they have been great—supportive, taking care of minor tune-up issues at no charge, and making me feel part of the Trek family.”
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