Our customer promise
Love it or we’ll take it back
If you’re not 100% happy with your purchase, bring it back within 30 days for a refund or exchange.
Low Price Guarantee
We’ll match any price for products we carry in-store or on trekbikes.com.
24-hour service on all makes and models
Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free.
The easiest place to shop
Everyone is welcome, and we’re here to help!
“Praise should be given when praise is due. And WOW would I like to praise Trek Burnaby, specifically Kyle from their service department. Never have I walked into a store and been given such tremendous help with a smile. You can tell that all Trek's staff members really have a passion for all things cycling. I will be bringing all my future service needs to Trek Burnaby.”
- Blake T.
“We love the team at Trek Port Coquitlam. They are professional, courteous, knowledgeable, and always make us feel welcome at the store. They encourage test rides and ask the right questions to help us make the best purchase decision. From a servicing perspective, we always prefer to buy our bikes in the same place as we get them serviced as the local retail relationship matters. You've got a fabulous team in that store.”
- Elma M.
“I bought my Electra bike here, and honestly loved the experience. The staff are friendly, knowledgeable, and very helpful. I am a novice rider and they helped me become more in love with riding while not making me feel overwhelmed by the cycling world. I've come back a few times to buy other gear and I am always greeted with a familiar smile and genuine care! Great service and quality, I will definitely be back.”
- Jessica M.
“I love the energy of Trek Bicycle Burnaby. It's obvious the staff value the service they provide to the community of bikers and would-be bikers. It's great to see the positive impact this vibrant store is having on biking in the lower mainland. Ride on!”
- Trevor L.