Q: Who will design my kit? Can I use my own designer/artist?
A:You have the option of designing your own kit or you can work with one of our talented Graphic Designers who will help bring your dream kit to life. Please note our full-custom designs require a 25-unit minimum.
Q: How long does it take to receive the first design proof?
A: For semi-custom designs from our library, the turnaround time is 3 business days.
A: For full-custom designs, the turnaround time is approximately 2 weeks.
Q: How many rounds of revisions can I make?
A: Three design proofs are included with each order. Additional proofing rounds cost $50 and will be invoiced with your order. An additional $50 will be billed for any vector file conversion.
Q: What kind of format should my artwork be?
A: SVG, EPS, or AI files. These are considered vector artwork which is comprised of points, lines, and curves that are scalable without causing distortion, blurriness, or pixelation. You can convert other vector-based files e.g. EPS or AI into SVG using Adobe Illustrator or online conversion tools.
Q: Where can I add my logo(s)?
A: Please reference the artwork placement guide. We do not want to limit the ideas of our customers, but there are some areas that aren’t possible for printing.
Q: Can I use a design on multiple styles?
A: Yes you can.
Q: Can graphics be sublimated on anything?
A: Almost. Please reference the artwork placement guide to better understand where you can apply your graphics to.
Q: Can I add Trek logos in my design?
A: Yes. If you would like you can add Trek logos to your design please review the artwork placement guide as we do have restrictions on sizing and placement limitations.
Q: How long do I have to approve my design?
A: If proofs are dormant for more than 45 days, it is assumed you no longer wish to proceed. If a deposit was placed you also forfeit the deposit.