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  • The world's best bike shops

    Locally owned bike shops are the heart and soul of cycling and that's why Trek and Bontrager are only available at the very best ones.

  • Satisfaction. Guaranteed.

    If for any reason you're not satisfied with your Bontrager purchase, return the item (along with the original receipt) to the place of purchase within 30 days.

Returns policy

Satisfaction. Guaranteed. We understand the importance of the right product and the right fit. Returns will be accepted within 30 days of purchase. To qualify for a full refund the item(s) must be in new, unused condition with original packaging. Proof of purchase is required. Credits will be applied to the credit card used in the original transaction. Bicycles must be returned to the Trek retail location that assembled it. For a detailed explanation of our returns policy and procedure, please click here.

Need help?

We're here for you. To speak to our customer service team, call 01908 360140 Monday through Friday 08.00 to 17.00 [UK]. Or reach us through live chat via Monday through Friday 08.00 am to 20.00 GMT and Saturday and Sunday 10.00 to 16.00 [UK].

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United Kingdom / English
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