Q&A /



FAQ

Where and when can I buy this bike?

For your safety and satisfaction, all Trek bike sales are handled through our network of individually owned and operated Authorized Trek Retailers. We trust our authorized retailers to properly size, assemble, and adjust your new bicycle, and to provide you with the appropriate owner's manual and consumer literature.

Your retailer will explain how to properly use your bike and answer any questions or concerns you might have. Your retailer will also have the most up to date information regarding availability of a specific size/model of bike. If you need help finding a retailer, use our dealer locater:

What size bike do I need?

Excellent question. Fitting is an important process which directly affects the ride quality and comfort of a bike—and it's one we can't tackle online. The only way to be certain of the right size for you is to visit an authorized Trek retailer. The experts at your Trek retailer are skilled at sizing and will help find the appropriate bike and size to fit your individual needs.

It is possible to come up with some rough guidelines based on height, but these are only a starting point for a proper fit consultation with your local dealer. Each person's physical dimensions and attributes (arm length, torso length, femur length, flexibility, etc.) are slightly different and can lead to different frame size needs even for people of the same height.

If you're between sizes, it's generally best to go with the smaller size. It's easier to make a smaller frame fit a little larger than vice versa.

A proper fitting is especially important with kids' bikes. Again, height may provide a decent starting point, but the right size will depend not only on a child's specific measurements, but also on skill level. A skilled young rider may be more comfortable on a larger bike than a child of the same height who has just learned to ride.

Why don't you list bike weights?

We know weight is an important factor in many bike buying decisions—and we know many of our competitors list bike weights. We choose not to, because listed weights are never 100% accurate for all sizes and spec options. Keep this in mind when looking on the internet for bike weights: you're looking at a manufacturer's best guess.

Many variables affect the weight of an individual bike: frame size, component spec, decals/color options, and acceptable variation within manufacturing tolerances of the hundreds parts that make up a bike. As a result, bike weights will vary, even among identical models, sizes, and spec. That inevitable variation means that any published weight may be heavier or lighter than the model you're buying. The only accurate way to gauge weight is to weigh the bike at your retailer.

A general note on comparing by weight: anyone can make a bike lighter. Trek only sells bikes that are responsibly light, meaning all the components have passed strict impact and fatigue testing. We build our bikes to be safe and to last a long time, so be sure to compare company warranties when you are comparing weights.

Is there a rider weight limit for Trek bikes?

Yes, we have the following weight limits on our bikes:

  • Max rider weight of 50lbs:
  • Trikester, in our Kids collection.
  • Max rider weight of 80lbs:
  • All other bikes in our Kids collection.
  • Max rider weight of 275lbs:
  • Road bikes, triathlon bikes, and cruisers.
  • Max rider weight of 300lbs:
  • All other bikes, including hybrids, urban, commuter, fitness, Ride+ electric assist, cyclocross, and all mountain bikes.
  • The Transport and Transport+ can also support an additional 220lbs of cargo, distributed as 20lbs on the front rack, 100lbs on the rear rack, and 50lbs on each side load rack.
  • Max combined rider weight of 550lbs:
  • Tandem bicycles.

Where are Trek bikes made?

We design and develop each and every bike that bears the Trek name at either our world headquarters in Waterloo, Wisconsin, or in our European design facility in the Netherlands. We manufacture more bicycles in the U.S. than any other company. Select Town bikes are assembled in Hartmansdorff, Germany, and the remainder of our bikes are built in Asian facilities under strict Trek oversight.

Bicycles assembled outside the U.S. must meet the same stringent quality standards as our domestically manufactured bikes, and carry the same Limited Lifetime Warranty. No matter where your bike is produced, quality is stock on every Trek.

What is Trek's warranty policy?

Visit our warranty page for complete information on the coverage provided when you purchase a new bike from an authorized retailer.